Shipping Policy

Processing Time

Once an order is placed, we need 1–2 business days (Monday to Saturday) to process it.
During the week, this usually takes one business day.
Orders placed on Friday evening or over the weekend may take slightly longer to process.

Delivery Time

After your order has been processed, it will be shipped. Delivery typically takes an average of 4–8 business days (Monday to Saturday).
We always strive to make the ordering and delivery process as smooth and simple as possible for our customers.

If you have any questions or concerns, please don’t hesitate to contact our customer service team via our contact form or at contact@cailyna.com. We respond to all messages within 24 hours.

Placing an Order

Ordering from Cailyna is easy and straightforward:

  1. Go to the product page and add your desired item to the cart by clicking “Add to Cart.”

  2. Make sure you have selected the correct variant (such as color, size, or model).

  3. When you are ready, click “Checkout.”

  4. Enter your shipping details carefully to ensure accuracy, then click “Continue to Shipping.”

  5. Review your information on the shipping page. Shipping is always free of charge — we cover the delivery costs for every order.

  6. Proceed to payment and choose one of our secure methods.

Payment Options

All payment options at Cailyna are SSL-encrypted, ensuring a secure and reliable checkout environment.
You can pay using:

  • Credit Card (AMEX, Mastercard, Maestro, Visa)

After selecting your preferred payment method, click “Complete Order.”
You’ll be redirected to your chosen payment page to finalize the transaction.
If you encounter any issues, please contact us via our contact form or at contact@cailyna.com.

Shipping Costs

We cover the shipping costs for every order — 100% free delivery to your home, with no minimum order amount.

Shipping Your Order

We know you’re excited to receive your Cailyna order! That’s why we process and ship all orders as quickly as possible.

To maintain fair and sustainable pricing, we group orders together before shipping once our minimum shipping quantity is reached. This approach allows us to:

  • reduce environmental impact

  • keep prices affordable

  • minimize unnecessary transport

We appreciate your understanding and support for a more sustainable world.

Delivery Terms

All products are shipped in accordance with Incoterms on a “Delivered Duty Unpaid” (DDU) basis.
This means:

  • The customer is responsible for any import duties, taxes, or levies once the products arrive in their country.

  • Risk and ownership of the products are transferred to the customer once delivery is completed to the shipping address provided.

Final Note

Shop with confidence at Cailyna, knowing that your carefully chosen items will be processed efficiently and delivered safely to your doorstep.